Last updated September 2026
Food is made to order by small kitchens, so timing matters. Here is how cancellations and problems are handled.
You can cancel from your order page while the kitchen still shows the order as new. Once a kitchen starts making your food, the order can no longer be cancelled.
Kitchens sometimes sell out or hit an equipment problem. If a kitchen cancels, you owe nothing for that kitchen's items and we will let you know right away.
Food prepared and waiting at the hub is not refundable if it is not picked up during the pickup window. Message us if something went wrong and we will look at it case by case.
Tell us within 24 hours of pickup with your order number and a photo if you have one. We review with the kitchen and make it right, which may mean a credit or a refund of the affected items.
Email info@eathereindy.com with your order number and we will respond.